Last updated: 09/12/2025

At Goodship Ink, we want you to be happy with your purchase.
If something isn’t right, here’s how we handle returns and refunds in line with UK consumer law.

1. Your Rights

Under the Consumer Contracts Regulations (UK), you have the right to cancel most online purchases within 14 days of receiving your order.

This does not apply to:

  • Custom or personalised items
  • Digital downloads once accessed
  • Items damaged by the customer

2. How to Return an Item

To start a return, contact us at:

info@goodshipink.co.uk

We will provide return instructions.

Return requirements:

  • Item must be unused and in original condition
  • Must be sent back within 14 days of notifying us
  • Customer is responsible for return postage unless the item is faulty or incorrect

We recommend using tracked postage.

3. Refunds

Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7–14 days.

We refund:

  • Product cost
  • Original postage only if the item was faulty or incorrect

We do not refund:

  • Return postage (except for faulty items)
  • Customs/duty fees (for international customers)

4. Damaged or Faulty Items

If your order arrives damaged or faulty, email us within 48 hours of delivery with:

  • Order number
  • Photos of packaging and item

We will offer:

  • A replacement, or
  • A refund

5. Lost Parcels

If your parcel does not arrive:

  • Please allow the courier’s full investigation period
  • We will assist in locating it
  • If the courier deems the parcel lost, we will resend or refund your order

6. Contact

For returns and refunds, contact:

info@goodshipink.co.uk